Terms of service

These terms govern your organisation's use of Ohmix, including the free trial and any paid subscription. They replace the pilot terms previously published on this page.

Version 2 · Last updated 13 Aug 2026 · legal@ohmix.eu

1. 1. Who you are contracting with
2. 2. Definitions
3. 3. The service
4. 4. Accounts, seats and roles
5. 5. The free trial
6. 6. Modules, fees and payment
7. 7. Your content
8. 8. Authorisation to upload documentation
9. 9. Acceptable use
10. 10. What Ohmix is, and is not
11. 11. Availability, changes and support
12. 12. Data protection
13. 13. Confidentiality
14. 14. Intellectual property
15. 15. Warranties and disclaimers
16. 16. Liability
17. 17. Term, termination and your data
18. 18. General
19. 19. Governing law and jurisdiction

1. Who you are contracting with

Ohmix is provided by registered company name, a company incorporated in Italy, with registered office at registered office address, registered under REA number REA number and VAT number VAT number ("Ohmix", "we", "us").

"You" means the organisation that creates a workspace and accepts these terms. The individual who accepts them confirms they are authorised to bind that organisation. These terms are for business use only; Ohmix is not offered to consumers.

2. Definitions

Service — the Ohmix platform at ohmix.eu, including the workspace, the three modules and any documentation, in the form made available from time to time.

Module — one of the separately priced parts of the Service: Ask the Manual, Diagnose the Fault, Training Academy.

Your Content — everything your organisation puts into the Service: workshop manuals, wiring diagrams, technical bulletins, training material, case descriptions, fault codes, measurements, photographs, audio, video, scan-tool reports and vehicle identifiers.

Output — the answers, diagnostic reports, citations and training lessons the Service produces from Your Content.

Workspace — the private area created for your organisation, isolated from every other organisation.

3. The service

Ohmix indexes the technical documentation you upload and uses it to answer questions, to produce structured fault diagnoses, and to build training lessons — always from your own sources, and always with the manual page behind each claim identified.

The Service is provided on a subscription basis. We grant you a non-exclusive, non-transferable right to use it for your own internal business purposes for as long as your subscription is active, subject to these terms.

We may improve, extend or reorganise the Service. If we make a change that materially reduces a function you are paying for, section 11 applies.

4. Accounts, seats and roles

Access is per named individual. Accounts must not be shared, and each person using the Service needs their own. Your allowance of seats is shown in your workspace under Usage & billing.

Roles determine what a member can do — owner, administrator, service manager, technician, trainer, billing manager and read-only reviewer. Nobody can raise their own role. You are responsible for who you invite, for the roles you give them, and for activity under your organisation's accounts.

Tell us promptly at security@ohmix.eu if you believe an account has been compromised.

5. The free trial

A new organisation gets a 14-day trial. No payment card is required, nothing is charged during it, and nothing is charged automatically when it ends. The trial includes an allowance across all three modules — currently 100 manual questions, 10 diagnoses and 10 training lessons, with 50,000 document pages and 12 GB of storage. The current figures are always shown in your workspace, and those are the ones that apply.

When the trial ends without a subscription, the workspace becomes read-only. Your manuals, cases, reports and lessons remain exactly as they were; nothing is deleted and nothing is withheld from export. Subscribing reopens it with everything intact.

One trial per organisation. We may decline or end a trial where it is being used to obtain the Service repeatedly without subscribing, or in a way that is not a genuine evaluation.

6. Modules, fees and payment

Each module is priced separately and any combination is capped at a single monthly maximum; the current prices and cap are on the pricing page and in your workspace, and those two are held in step with the prices we actually charge.

Subscriptions are monthly and are taken by card through our payment provider. Fees are stated exclusive of VAT and other applicable taxes, which are added where due. Payment is in advance for each monthly period.

A module you have not subscribed to is switched off: you are not billed for it and you cannot spend on it by accident. What it already produced stays readable. Adding a module later turns it back on with its history intact.

You may cancel at any time, effective at the end of the current monthly period. We do not refund part-months, except where the law requires it or where we have failed to provide the Service. If a payment fails, we may suspend the affected modules after telling you.

We may change prices with at least 30 days' notice by email. A change takes effect at your next renewal; if you do not accept it, cancel before then.

7. Your content

Your Content stays yours. We claim no ownership of it and we do not sell it.

You grant us only the licence we need to run the Service for you: to store Your Content, to index it, to process it (including through the sub-processors listed in the Data Processing Agreement) in order to answer your questions and produce Output, and to make it available to your own members.

We do not use Your Content to train artificial-intelligence models — neither our own nor anyone else's — and our agreements with our AI sub-processors are on terms that exclude training on data submitted through their APIs. Your Content is never used to answer another organisation's question.

Output is yours to use, including in warranty documentation. Section 10 explains what Output is and is not.

8. Authorisation to upload documentation

You may upload only documentation your organisation owns, licenses, or is otherwise authorised to use for the purpose. This is the single obligation we ask you to take most seriously, because manufacturer technical documentation is normally licensed rather than owned.

Each upload batch requires a recorded confirmation from the uploading member that this is the case. That confirmation is stored with the batch, versioned and timestamped, and forms part of the audit trail.

Some manufacturers' documentation is restricted on the platform: uploads for those brands are refused unless we have recorded an explicit authorisation grant for your organisation — for example, that you are a verified authorised dealer for that marque. We may ask for evidence before granting one, and may withdraw a grant if the basis for it ends.

You will indemnify us against claims by a third party arising from documentation you uploaded without the right to do so.

9. Acceptable use

You will not: use the Service other than for lawful professional automotive purposes; upload material you have no right to use; attempt to extract another organisation's data; probe, scan or attempt to defeat the isolation between organisations; resell or provide the Service to third parties without our written agreement; use it to build a competing product; or circumvent seat, allowance or module limits.

We may suspend access where use presents a security risk, a legal risk, or a risk to the Service for other customers. Where circumstances allow, we will tell you first and give you a chance to put it right.

10. What Ohmix is, and is not

Ohmix supports the judgement of a qualified technician. It does not replace it.

A suggested cause, component or procedure is a hypothesis to be verified against the manual and against real measurements. The Service is built to make that verification possible rather than to hide the need for it: every technical claim carries the document and page it came from, values that cannot be supported by a cited page are withheld rather than estimated, "the sources do not state this" is a first-class answer, and a part replacement is only authorised when a confirming technician measurement has been recorded.

Always confirm safety-critical steps, torque figures, electrical values and procedures against the official source before acting on them. This is especially so for high-voltage systems, restraint systems, braking and steering.

You remain responsible for the repair decisions your technicians make, for the work carried out, and for any warranty claim you submit. We do not warrant that Output is complete, current or correct for a particular vehicle, and Output is not certification, homologation advice, or a substitute for a manufacturer's official procedure.

11. Availability, changes and support

We aim to keep the Service available and to fix faults promptly, but we do not offer a contractual uptime commitment or a guaranteed response time. Where we have agreed one separately in writing, that agreement governs.

Some work is asynchronous by nature: indexing a large manual, producing a diagnostic report or generating a lesson takes minutes rather than seconds, and the workspace shows honest progress while it runs.

We may change the Service. If a change materially reduces a function you are paying for and we cannot offer a reasonable equivalent, you may cancel the affected module with effect from the date of the change and we will refund any fee already paid for the period after it.

General support: hello@ohmix.eu. Security: security@ohmix.eu.

12. Data protection

For Your Content you are the data controller and we are your processor. Our Data Processing Agreement forms part of these terms and sets out what we process, on what instructions, the security measures in place, the sub-processors we use and where they are located. Accepting these terms includes accepting it.

For the personal data we hold about you as our customer — account, contact and billing information — we are the controller, and our privacy notice explains that processing.

13. Confidentiality

Each of us may learn confidential information about the other. Neither will disclose it to anyone except staff and contractors who need it and are under equivalent obligations, nor use it for anything other than performing these terms. This does not apply to information that is public through no fault of the receiving party, was already lawfully known, or must be disclosed by law — in which case, where lawful, the other is told first.

Your Content is your confidential information.

14. Intellectual property

We own the Service, its software, models, interfaces and documentation, and all rights in them. Nothing here transfers any of that to you beyond the right of use in section 3. You own Your Content and, as between us, the Output produced from it.

If you send us feedback or suggestions, we may use them to improve the Service without obligation to you. Feedback should not contain Your Content or personal data.

15. Warranties and disclaimers

We warrant that we will provide the Service with reasonable skill and care, and that we have the right to provide it.

Beyond that, and to the fullest extent the law allows, the Service is provided as it is: we do not warrant that it will be uninterrupted or error-free, that it will find every relevant page, or that Output will be accurate, complete or fit for a particular purpose. Statutory rights that cannot be excluded are not affected.

16. Liability

Neither of us excludes liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be excluded.

Subject to that, and to the fullest extent the law allows:

• neither party is liable for loss of profit, revenue, goodwill, anticipated savings, or for indirect or consequential loss;
• our total liability arising in any 12-month period is limited to the fees you paid us for the Service in the 12 months before the event giving rise to the claim;
• we are not liable for loss arising from a repair decision, a part replaced, a warranty claim, or work carried out on a vehicle — those remain your responsibility under section 10;
• we are not liable for loss arising from documentation you uploaded without authorisation.

Your obligation to pay fees due, and your indemnity in section 8, are not limited by this section.

17. Term, termination and your data

These terms apply from the moment you create a workspace until your subscription ends and your data is dealt with as below.

You may terminate at any time by cancelling from your workspace. We may terminate for material breach that is not put right within 30 days of us telling you about it, or immediately where the breach cannot be put right or where required by law.

What happens to your data. You can export Your Content at any time while your workspace is open, and you can delete any document yourself: deletion removes the stored files as well as the database records, and is refused only while a document is still cited by a report that has not been withdrawn.

After termination we keep Your Content only for as long as you leave it with us. We delete it on request, without a waiting period, and we confirm when it is done. If you make no request, it stays available so that a cancellation made in error, or a change of mind, does not cost you your library. Two things survive that deletion because they must:

• Audit records — who did what and when. These support the warranty-grade accountability the Service exists to provide, and are kept in a reduced form that does not include your documents or case content.
• Billing and accounting records — invoices and the records behind them, retained for the period Italian law requires of company accounting records.

The privacy notice and the Data Processing Agreement say the same thing in data-protection terms.

18. General

We may update these terms. For a material change we will give at least 30 days' notice by email to your organisation's administrators, and it takes effect at your next renewal; continuing to use the Service after that is acceptance. The version in force is the one published here, and superseded versions are kept available on request.

You may not assign these terms without our consent. We may assign them to a successor to our business, on notice to you.

If a provision is held unenforceable, the rest continues. A delay in enforcing a right is not a waiver of it. These terms, with the documents they reference, are the whole agreement between us about the Service, and replace any earlier pilot terms.

Neither party is liable for failure caused by something genuinely outside its reasonable control, for as long as that lasts.

19. Governing law and jurisdiction

These terms are governed by Italian law. The courts of competent Italian court — normally the seat of the registered office have exclusive jurisdiction, except that either party may seek injunctive relief wherever necessary to protect its intellectual property or confidential information.

Nothing here removes a right you have under mandatory law in your own country that cannot be contracted out of.

Contact

Commercial and general: hello@ohmix.eu
Legal: legal@ohmix.eu
Security: security@ohmix.eu
Data protection: privacy@ohmix.eu