SSNW · AMS · OHMIX
Connector
Connect this computer, check your service access, then import a ticket for analysis.
Please wait. No ticket or analysis is being started.
1. Connect this computer
This browser tab is not paired with the local app.
Allow Chrome to open the app. It opens a new Chrome tab: continue there. If Chrome asks for local network access, allow it for Ohmix.
Nothing opened? Follow these steps
- Use Google Chrome on the Windows laptop where the connector is installed. An embedded browser may not open the desktop app.
- Open the Windows Start menu, search for Ohmix Connector, and open it.
- In the new Chrome tab, sign in to Ohmix and click Check services & enable.
- If Chrome blocks the connection, open the site controls beside the address bar, allow local network access for Ohmix, and try Check connection again.
If Ohmix Connector is missing from the Start menu, this computer needs the local app installed by your administrator. Signing in to the website alone does not install it.
2. Check services
These checks verify access only. They do not import a ticket, start a paid analysis or prove that every attachment can be read.
Not checked yet.
Not checked yet.
Not checked yet.
Service sign-in opens the dedicated Chrome profile. Complete any normal login or MFA requests there; checks continue automatically. Keep that profile closed when you are not signing in.
3. Import a ticket
Connect this computer and pass the service checks first.
No ticket started in this connector session.
Existing tickets are reconciled without a new analysis. Disabling the connector prevents new starts and lets an operation already in progress finish. SSNW tickets are never edited or closed by this connector.
Keep this laptop on and connected. One ticket runs at a time. Service checks are valid for 10 minutes; pairing lasts up to 8 hours. A browser refresh never starts an analysis.